Job: Member Services Supervisor - Aurora

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Jobing Description

Member Services Supervisor - Aurora
Location: Aurora Convenience Center / Aurora, CO
Job Code: 209
# of Openings: 1
Hours: M-F 8:30am-6:00pm Saturday 9:00am-1:00pm
Days: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
Pay Range: $47,600 - $59,500 Annually

Description
JOB SUMMARY
:

Trains, develops, and assists Branch staff in delivering a superior member service experience. Responsible for assisting with the direction and administration of Branch operations. Ensures that established policies and procedures are followed. Oversees the provision of a full range of services to members and prospective members. Ensures that members are promptly and professionally served. Promotes Branch business development and seeks to broaden member base. Effectively cross-sells Credit Union products and services. Acts as a Loan Officer, processing and approving member loans within established policies and limits. Acts as a teller and member representative. Acts as Branch Manager as necessary. Performs various Branch functions as required.

SUPERVISORY RESPONSIBILITIES:

Directly supervises branch office personnel. Is responsible for the overall direction coordination, and evaluation of all department employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring; coaching, mentoring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems timely. May be required to comply with NCUA requirements and register as a Mortgage Loan Originator and keep a current registration in compliance with the SAFE Act

Education Requirements:

  • Bachelor’s degree (B.A.) from four-year college or university; or four years related experience and/or training; or equivalent combination of education and experience.



Experience Required:

•Convey passion, motivation, and enthusiasm for assisting others.

•Demonstrate capacity to learn

•Display effective oral and written communication skills

•Exhibit effective problem solving skills

•Be capable of successfully working in a changing environment

•Demonstrate extraordinary service skills

•Express skills and a desire for coaching and developing others

•Experience in a leadership capacity required

•Supervisory or management experience or equivalent education preferred

•Leadership within a financial institution preferred

•Cash handling preferred

•Mortgage and consumer lending experience preferred

•Experience with new accounts a plus

•Knowledge of Credit Union products, services, and policies preferred








Locations

Central Denver
1390 Logan Street
Denver, CO 80203
Southeast Denver
7541 East Iliff Avenue
Denver, CO 80231
Arvada
8770 Wadsworth Blvd. Unit R
Arvada, CO 80003
Aurora
13732 E. Quincy Ave.
Aurora, CO 80015
Bear Valley
3100 South Sheridan Unit 1F
Denver, CO 80227
Canon City
2149 Fremont Drive
Canon City, CO 81212
Colorado Springs
3606 Austin Bluffs Parkway
Colorado Springs, CO 80918
Fort Collins
2510 E. Harmony Rd.
Fort Collins, CO 80526
Grand Junction
202 Main Street
Grand Junction, CO 81501
Greeley
2505 11th Avenue
Greeley, CO 80631
Lakewood
9140 West 6th Avenue
Denver, CO 80215
Pueblo
1721 Highway 50 West
Pueblo, CO 81008
Member Services Contact Center
Inbound Contact/Call Center - 1390 Logan St
Denver, CO 80203
Golden
1020 19th St
Golden, CO 80401
Corporate Hdqtrs
1390 Logan St
Denver, CO 80203
Thornton
3907 E 120th Ave
Denver, CO 80233
Parker
19311 E. Plaza Drive
Parker, CO 80138
Fort Collins Branch
2510 East Harmony Road
Fort Collins, CO 80528
Golden Branch
1800 Jackson Street
Golden, CO 80401
Colorado Springs Branch
3606 Austin Bluffs Pkwy
Colorado Springs, CO 80918
Grand Junction
202 Main St
Grand Junction, CO 81501
Pueblo
1721 U.S. 50
Pueblo, CO 81008
Aurora Convenience Center
13732 E. Quincy Ave
Aurora, CO 80015
Arvada
Aurora
Aurora Convenience Center
Bear Valley
Canon City
Central Denver
Colorado Springs
Colorado Springs Branch
Corporate Hdqtrs
Fort Collins
Fort Collins Branch
Golden
Golden Branch
Grand Junction
Grand Junction
Greeley
Lakewood
Member Services Contact Center
Parker
Pueblo
Pueblo
Southeast Denver
Thornton

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