Job: Member Services Contact Center Representative I - Part-time

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Jobing Description

Member Services Contact Center Representative I - Part-time
Location: Member Services Call Center / Denver, CO
Job Code: 183
# of Openings: 1
Hours: Mon - Fri 7:30am - 6:00pm Sat 9:00am - 1:00pm
Days: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
Pay Range: $14.47 - $17.36/hour

Description
JOB SUMMARY
:

Responsible for performing a broad variety of member services for members over the telephone. They include but are not limited to opening and closing accounts, taking and processing consumer loan requests, system account maintenance, establishing and servicing various deposit accounts, and assisting members with account problems. Answers member questions regarding the credit union products and services. Based on a needs assessment, cross sells products and services to new and existing members. May also perform the duties of a teller and receptionist as needed. This position requires sales skills, excellent public relations skills, and a good understanding of credit union products and services. Efficiency, accuracy, and professionalism are vital for this position. This is an entry level position for Member Services.



Education Requirements:

  • High school diploma or general education degree (GED).



Required Experience:
  • Extraordinary service skills required; Convey passion, motivation and enthusiasm for helping others
  • Demonstrated capacity to learn
  • Effective verbal and written communication skills
  • Ability to effectively troubleshoot and problem solve member issues over the phone
  • Experience in a high paced service environment.
  • Contact/Call Center experience preferred
  • Bilingual - Spanish a plus

Part-time schedule: Average work week of 30-36 hours per week.

Locations

Arvada
8770 Wadsworth Blvd. Unit R
Arvada, CO 80003
Aurora
13732 E. Quincy Ave.
Aurora, CO 80015
Bear Valley
3100 South Sheridan Unit 1F
Denver, CO 80227
Canon City
2149 Fremont Drive
Canon City, CO 81212
Central Denver
1390 Logan Street
Denver, CO 80203
Colorado Springs
3606 Austin Bluffs Parkway
Colorado Springs, CO 80918
Corporate Hdqtrs
1390 Logan St
Denver, CO 80203
Fort Collins
2510 E. Harmony Rd.
Fort Collins, CO 80526
Golden
1020 19th St
Golden, CO 80401
Grand Junction
202 Main Street
Grand Junction, CO 81501
Greeley
2505 11th Avenue
Greeley, CO 80631
Lakewood
9140 West 6th Avenue
Denver, CO 80215
Member Services Contact Center
Inbound Contact/Call Center - 1390 Logan St
Denver, CO 80203
Parker
19311 E. Plaza Drive
Parker, CO 80138
Pueblo
1721 Highway 50 West
Pueblo, CO 81008
Pueblo
1721 U.S. 50
Pueblo, CO 81008
Southeast Denver
7541 East Iliff Avenue
Denver, CO 80231
Thornton
3907 E 120th Ave
Denver, CO 80233
Arvada
Aurora
Bear Valley
Canon City
Central Denver
Colorado Springs
Corporate Hdqtrs
Fort Collins
Golden
Grand Junction
Greeley
Lakewood
Member Services Contact Center
Parker
Pueblo
Pueblo
Southeast Denver
Thornton

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