Job: Member Service Call Center Supervisor

This posting has expired and is no longer available.

Jobing Description

Member Service Call Center Supervisor
Location: Member Services Call Center / Denver, CO
Job Code: 148
# of Openings: 1
Hours: Monday-Friday 7:30 a.m. - 6:00 p.m. Saturday 9 a.m. - 1 p.m.
Days: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
Pay Range: $52,800 - $66,000/Annually + Variable Pay

Description
JOB SUMMARY


Trains, develops, and assists the Contact Center Team in delivering a superior member service experience. Responsible for assisting with the direction and management of Member Service Contact Center operations. Ensures that established policies and procedures are followed. Oversees full range of products and services to members and prospective members. Ensures that members are promptly and professionally served. Acts as Department Manager as necessary. Performs various department functions as required.

SUPERVISORY RESPONSIBILITIES

Directly supervises assigned members of the MSCC team while being responsible to work with the entire supervisory team for the overall direction, coordination, and evaluation of all department employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring; coaching, mentoring and training employees; planning, assigning, and directing work; appraising performance, including call monitoring; rewarding and disciplining employees; addressing complaints and resolving problems timely. May be required to comply with NCUA requirements. Must adhere to all Federal and State laws and regulations applicable to the credit union, including the Bank Secrecy Act and OFAC.

EDUCATION and/or EXPERIENCE:

Bachelor’s degree (B.A.) from four-year college or university; or four years related experience and/or training; or equivalent combination of education and experience.

Experience Required:

  • Convey passion, motivation, and enthusiasm for assisting others.
  • Demonstrate capacity to learn
  • Display effective oral and written communication skills
  • Exhibit effective problem solving skills
  • Be capable of successfully working in a changing environment
  • Demonstrate extraordinary service skills
  • Express skills and a desire for coaching and developing others
  • Experience in a leadership capacity required
  • Supervisory or management experience or equivalent education preferred
  • Experience in a call/contact center preferred
  • Leadership within a financial institution preferred
  • Experience with consumer loans and new accounts a plus
  • Knowledge of Credit Union products, services, and policies preferred

*CB




Locations

Arvada
8770 Wadsworth Blvd. Unit R
Arvada, CO 80003
Aurora
13732 E. Quincy Ave.
Aurora, CO 80015
Aurora Convenience Center
13732 E. Quincy Ave
Aurora, CO 80015
Bear Valley
3100 South Sheridan Unit 1F
Denver, CO 80227
Canon City
2149 Fremont Drive
Canon City, CO 81212
Central Denver
1390 Logan Street
Denver, CO 80203
Colorado Springs
3606 Austin Bluffs Parkway
Colorado Springs, CO 80918
Colorado Springs Branch
3606 Austin Bluffs Pkwy
Colorado Springs, CO 80918
Corporate Hdqtrs
1390 Logan St
Denver, CO 80203
Fort Collins
2510 E. Harmony Rd.
Fort Collins, CO 80526
Fort Collins Branch
2510 East Harmony Road
Fort Collins, CO 80528
Golden
1020 19th St
Golden, CO 80401
Golden Branch
1800 Jackson Street
Golden, CO 80401
Grand Junction
202 Main St
Grand Junction, CO 81501
Grand Junction
202 Main Street
Grand Junction, CO 81501
Greeley
2505 11th Avenue
Greeley, CO 80631
Lakewood
9140 West 6th Avenue
Denver, CO 80215
Member Services Contact Center
Inbound Contact/Call Center - 1390 Logan St
Denver, CO 80203
Parker
19311 E. Plaza Drive
Parker, CO 80138
Pueblo
1721 Highway 50 West
Pueblo, CO 81008
Pueblo
1721 U.S. 50
Pueblo, CO 81008
Southeast Denver
7541 East Iliff Avenue
Denver, CO 80231
Thornton
3907 E 120th Ave
Denver, CO 80233
Arvada
Aurora
Aurora Convenience Center
Bear Valley
Canon City
Central Denver
Colorado Springs
Colorado Springs Branch
Corporate Hdqtrs
Fort Collins
Fort Collins Branch
Golden
Golden Branch
Grand Junction
Grand Junction
Greeley
Lakewood
Member Services Contact Center
Parker
Pueblo
Pueblo
Southeast Denver
Thornton

Social Media

Facebook