Job: Member Representative II/III

This posting has expired and is no longer available.

Jobing Description

Member Representative II/III
Location: Greeley Branch / Greeley, CO
Job Code: 200
# of Openings: 1
Hours: Mon - Fri 8:15am - 5:45pm Sat 9:00am - 1:00pm
Days: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
Pay Range: $32,700 - $39,200

Description


  • JOB SUMMARY
    -Member Service Representative II:

    Responsible for performing a broad variety of services for members in person and over the telephones. This includes but is not limited to opening and closing accounts, interviewing and processing all consumer loan requests, establishing and servicing various deposit accounts, assisting members with account problems and performs system account maintenance. Based on a needs assessment, cross sells products and services to new and existing members. Assists and supports Member Service Representatives I and tellers as needed. Position requires sales skills, excellent public relations skills, and a good understanding of credit union products and services. Efficiency, accuracy and professionalism are vital for this position. Provides excellent service by demonstrating courtesy and concern for members and co-workers.
    • Will be required to comply with NCUA requirements and register as a Mortgage Loan Originator and keep a current registration in compliance with the SAFE Act.
    • Series 30 licensing required within first 90 days of being hired.

    Education Requirement(s):
    • High school diploma or general education degree (GED)

    Required Experience:
    • Extraordinary service skills required; convey passion, motivation and enthusiasm for helping others
    • Demonstrate capacity to learn
    • Exhibit effective problem solving skills
    • Two years of service industry experience required



    JOB SUMMARY-Member Service Representative III:

    Responsible for working as a lead team member in the branch. This position requires knowledge in all operational functions within the branch system that is not limited to supervisory functions. A good candidate for this position would be self-starter and would be able to determine branch needs with little to no supervision. Strong leadership through communication is imperative to be successful in this position.
    • Will be required to comply with NCUA requirements and register as a Mortgage Loan Originator and keep current registration in compliance with the SAFE Act.
    • Series 30 licensing required within first 90 days of being hired.

    Education Requirement(s):
    • Associates Degree (A.A.) from a two year college or technical school (Equivalent experience may be substituted for education)

Required Experience:
    • 2 years experience acting in a leadership role in a financial institution branch system and coaching peers
    • Demonstrates the ability to make decisions under pressure and is mindful of member service and loss prevention
    • Interacts with all peers in a professional manner and escalates problems to management when appropriate
    • Must be able to multi-task during high volume times and still have a focus on member service
    • 2 years experience in processing mortgage and consumer loans
    • Must be able to take lead role in delegating tasks to peers
    • 2 years experience acting in a supervisory role in branch manager/supervisors absence
    • 2 years experience in conducting job interviews

~CB

Locations

Central Denver
1390 Logan Street
Denver, CO 80203
Southeast Denver
7541 East Iliff Avenue
Denver, CO 80231
Arvada
8770 Wadsworth Blvd. Unit R
Arvada, CO 80003
Aurora
13732 E. Quincy Ave.
Aurora, CO 80015
Bear Valley
3100 South Sheridan Unit 1F
Denver, CO 80227
Canon City
2149 Fremont Drive
Canon City, CO 81212
Colorado Springs
3606 Austin Bluffs Parkway
Colorado Springs, CO 80918
Fort Collins
2510 E. Harmony Rd.
Fort Collins, CO 80526
Grand Junction
202 Main Street
Grand Junction, CO 81501
Greeley
2505 11th Avenue
Greeley, CO 80631
Lakewood
9140 West 6th Avenue
Denver, CO 80215
Pueblo
1721 Highway 50 West
Pueblo, CO 81008
Member Services Contact Center
Inbound Contact/Call Center - 1390 Logan St
Denver, CO 80203
Golden
1020 19th St
Golden, CO 80401
Corporate Hdqtrs
1390 Logan St
Denver, CO 80203
Thornton
3907 E 120th Ave
Denver, CO 80233
Parker
19311 E. Plaza Drive
Parker, CO 80138
Fort Collins Branch
2510 East Harmony Road
Fort Collins, CO 80528
Golden Branch
1800 Jackson Street
Golden, CO 80401
Colorado Springs Branch
3606 Austin Bluffs Pkwy
Colorado Springs, CO 80918
Grand Junction
202 Main St
Grand Junction, CO 81501
Pueblo
1721 U.S. 50
Pueblo, CO 81008
Aurora Convenience Center
13732 E. Quincy Ave
Aurora, CO 80015
Arvada
Aurora
Aurora Convenience Center
Bear Valley
Canon City
Central Denver
Colorado Springs
Colorado Springs Branch
Corporate Hdqtrs
Fort Collins
Fort Collins Branch
Golden
Golden Branch
Grand Junction
Grand Junction
Greeley
Lakewood
Member Services Contact Center
Parker
Pueblo
Pueblo
Southeast Denver
Thornton

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